Returns & Exchanges
At Xshades, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and original-condition items. If your new shades aren't the perfect fit, our streamlined process makes exchanges and refunds quick and effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, including all protective cases and cleaning cloths, to ensure they remain scratch-free during transit.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund or ship out your new exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing